This guide will walk you through the process of connecting WhatsApp Business to CDESK. With this integration, you’ll be able to create tickets and communicate with customers via WhatsApp directly through the CDESK Portal.
You can read more about using WhatsApp with CDESK in the article WhatsApp Manual.
To connect WhatsApp Business with CDESK, you will need:
- Facebook Business Portfolio – A business account in Meta Business Manager that will own the WhatsApp developer app and a phone number.
- Meta Developer Account – An account on Meta for Developers, required to create a WhatsApp developer app and obtain access credentials.
- WhatsApp Developer App – An app created in the developer account that serves as a connector between CDESK and the WhatsApp Business API.
- Phone Number – A phone number that is not currently used in any WhatsApp app (neither the personal nor the business version)
Nastavenie prebieha v štyroch fázach. Prvé tri sa robia v prostredí Meta, posledná v CDESK. Postupujte v uvedenom poradí, každý krok nadväzuje na predchádzajúci.