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Documentation

A complete overview of functions, settings, and technical procedures for effective CDESK management.

How to get started

Documentation

Requests

Management, submission, and clear tracking of the request lifecycle.

Request catalog

A structured list of services for faster reporting.

Approval

Automation of approval processes for changes, purchases, and tasks.

Tasks

Assigning tasks within the team, tracking deadlines, and checking completion.

Fulfilments

Recording of time worked, travel, and material for billing.

Configuration database

Management of IT infrastructure and visualisation of the relationships between objects (CMDB).

Asset Register

Overview of hardware, software licences, and company assets.

Deals

Tracking the economics, profitability, and progress of work for clients.

Project-based deals

Planning complex projects and milestones, and managing capacities.

Purchase orders

Recording of received and sent orders with a link to the warehouse.

Knowledge Base

Recording of received and sent orders with a link to the warehouse.

Search and filter

Fast full-text search and saving of custom filters.

Automation via API

Connecting CDESK with external ERP, CRM, and accounting systems.

Omnichannel

Unified communication via e-mail, chat, telephone, and the client portal.

Ways to log in to CDESK

Components

Printable forms

Generating handover protocols, reports, and custom print reports.

Installations and technical procedures

Cookie Policy

Diagnostics

Monitoring and Notifications

Premium service solutions

Regular maintenance and tasks

Hardware Overview

Software Overview

Reports and Statistics

Remote Access and Maintenance

Backup