Overview

A knowledge base is used to record insights and solutions to known issues, as well as to document best practices and other types of records. For the knowledge base to serve the purpose for which it was created, not only proper organization and structural design are key, but also the ability to search for relevant entries within the records. Main characteristics of the knowledge base:

• The knowledge base contains guides and manuals.
• In the event of an incident or any problem, the user will know where to look for a solution.
• You can also make this information available to your customers.
• The module is linked to Requests.