The Configuration Management Database (CMDB) in CDESK is a central and reliable repository for all important IT and non-IT assets (such as servers, contracts, services, and even people) that your organization uses. The configuration database is not just a list; it provides a clear overview of what you own, what its characteristics are, and how it interacts with other assets. As a result, it serves as the single source of truth for asset and service management. Documentation, contracts, service history, and other relevant information can be assigned to individual items.
Key features of the configuration database
- It links recorded items with other organizational processes, such as requests, work planning, SLAs, or SLOs. This provides a comprehensive overview of the entire infrastructure’s operation and the interrelationships between individual components.
- The highly flexible structure allows you to design the structure according to your company’s needs without the need for programming. The user can:
- define custom groups and item types,
- add fields as needed,
- set permissions and adapt the system to specific processes and organizational rules,
- visualize relationships between items in interactive graphs.
- It records all of the organization’s items in a unified, user-customizable environment.
- Provides a quick overview of all items, their properties, and their interrelationships.
- Associates documentation, contracts, repair history, and other important information with items.
- Links items to organizational processes—requests, work planning, SLAs/SLOs, or service activities.
