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Connecting WhatsApp Business to CDESK

Creating a Meta Developer Account

Go to developers.facebook.com and log in to your Meta developer account. If you don’t have a developer account yet, the system will guide you through the registration form.

Image: Creating a new Meta developer account
Image: Phone number verification
Image: E-mail address verification
Image: Choosing the account role (Developer recommended)

Creating a development application

After successfully logging into your Meta Developer Account, you need to create your own developer app, which will serve as a connector between CDESK and the WhatsApp Business API.

Go to the Apps page and click the Create App. button.

Image: Create App button in the application list in the developer account

A form will appear where you can enter the app name and a contact email address that will be used to receive notifications from Meta.

Image: New application details

When selecting the usage type, choose Other and click Next. This step will redirect you to an older environment for creating an app that is compatible with the WhatsApp API.

Image: Selecting the application use case

In the next step, select “Business” as the application type.

Image: Selecting the application type

Enter the app name and contact email again, and assign the app to the business portfolio you created. Then click Create app. Meta will prompt you to enter your Facebook account password.

Image: Creating a developer application

After creating your app, add the WhatsApp product to your app by clicking Set up. If you don’t see this screen, or if you’ve already left it, you can return to it by clicking Add Product.

Image: Adding the WhatsApp product to the created application