To customize your account, go to the WhatsApp accounts section in Meta Business Suite (business.facebook.com).
Select the WhatsApp Business account associated with your phone number, click the three dots, and select WhatsApp Manager. A new tab will open with the WhatsApp Manager interface. In this interface, you can edit all settings related to your WhatsApp Business account—such as message templates, business information, and more.
One of the key steps is to customize your account’s appearance so that customers see it when they communicate with you. Go to the “Phone Numbers” tab, select your phone number, and go to the “Profile” tab. You can edit your profile photo, name, website, email, business address, and more… This information is displayed to customers when communicating via WhatsApp and helps create a trustworthy and professional profile.
